Painesville: Monday-Saturday 10:00 a.m. to 9:00 p.m., Sunday from 12:00 p.m. to 6:00 p.m.
Other Stores: Monday-Saturday 10:00 a.m. to 9:00 p.m., Sunday from 11:00 a.m. to 6:00 p.m.
5896 Mayfield Rd
Mayfield Hts OH 44124
5322 Warrensville Center Rd
Maple Hts OH 44137
1640 Mentor Ave
Painesville OH 44077
If you need to make a return, please contact us via email or phone. You must contact us first to receive a RMA (Return Merchandise Authorization) number before beginning the return process. All returns must be received back at our facilities within 30 days of purchases. No returns can be accepted after the allocated dates.
If your order is believed to be defective upon delivery please contact us and we will make accommodations for a return or exchange.
If your return is for buyer's remorse, the buyer is responsible for return shipping, and a restocking fee may apply.
Brand New, factory-sealed items cannot be returned unless they are in the same condition as when received. If they are returned in a condition other than new, a restocking fee will apply.
Vintage games/collectibles which are sold in new and sealed condition are not eligible for return once they have been opened – no exceptions.